Frequently asked questions
Do I need a subscription to access the website?
Yes, an active subscription is required to access our online content.
What is the difference between Sonata and Concerto?
A Sonata (digital-only) subscription provides full access to our online platform, including a searchable database of thousands of past articles, content from the current issue, as well as our video resources such as Timeless Teaching Videos and our Teacher Education Webinar Series.
A Concerto (print+digital) subscription includes all of this, plus a hard copy of the magazine delivered to your door. Published four times a year, the print edition has long been the standard for excellence in piano journals.
What are the prices?
A Sonata (digital-only) subscription is $2/month (payable as $24 for one year).
A Concerto (print+digital) subscription is $3/month (payable as $36 for one year).
Please note there is an additional shipping fee for subscribers outside of the US ($6 for Canada, and $12 for International).
Visit our www.ClavierCompanion.com/subscribe-now for more details and links to purchase.
I purchased a subscription recently, but I haven’t received a magazine yet.
Your subscription will begin with the next printed issue. In the meantime, you can instantly access all of our current content by logging into www.ClavierCompanion.com and clicking resources under the “Content” tab.
When can I expect to receive each issue in the mail?
Subscribers in the US can expect to receive the magazine within the first two weeks of first month of the issue. For example, the Mar/Apr/May issue will typically arrive by March 15th.
Canadian and International subscribers can expect to receive the magazine within one month of the issue’s publication.
I’m a current print subscriber, and I want to access the website. Do I need to pay more for digital access?
As a print subscriber, your print subscription already includes FREE access to ClavierCompanion.com.
I’m a current subscriber, but the website will not let me log in. What should I do?
Your email address may already be in our database. First, click here to reset your password. If you are still unable to log in, please click here and submit the form. Our support team will verify your subscription and set up your online account.
Can I renew my subscription online?
Yes, and this is the most efficient way to renew. Visit www.ClavierCompanion.com, log in, under “My Account” click on “Manage Subscription.” Then, click on the “Renew” button and complete the checkout process.
How can I purchase a single copy of an issue?
Rates: $12.99/domestic, $16.99/international
I purchased a gift subscription and want to renew it online, but when I log in, it only shows my subscription, not the recipient’s.
To renew a gift subscription, please resubmit the gift subscription order form.
How can I find a specific article?
Our platform is built to provide you with a variety of easy ways to access the articles:
- You can search in the upper right for any words or names from the article.
- You can browse by content area by using the drop down choices under “Articles.” In these pages you can go straight to a specific issue of our many publications.
- You can read the current issue of Clavier Companion by selecting “Current Issue” under “Articles”.
- You can also browse by clicking on “Categories” above an article.
- At the end of each article, you will see a few tags (indicated with #). Clicking on one of these will pull up other articles that share the same tag. You can also search by tag above an article by clicking on “tags.”
Is there a place for posting questions or discussing content online?
We invite all subscribers to join our dynamic online community. Subscribers are invited to join and participate in our Facebook group, PianoTeachLearn. This is a great way to interact with colleagues.
How can I submit an article for publication?
Please click here for guidelines on submitting an article.
How is Piano Magazine part of the Frances Clark Center?
The Frances Clark Center for Keyboard Pedagogy is a not-for-profit educational institution (501c3) located in Kingston, New Jersey. The Frances Clark Center advances its goals and serves local, national, and international audiences through its three divisions: The New School for Music Study, the National Conference on Keyboard Pedagogy, and Piano Magazine.
How can I file a claim for a missed issue?
Piano Magazine will provide a maximum of one replacement copy per subscription year. After the mailing date, subscribers should expect to receive magazines within 2-4 weeks (domestic)/4-8 weeks (international). Claims for missing issues must be submitted within two weeks of this time frame. For example:
|ISSUE||MAIL DATE*||CLAIM DEADLINE (DOMESTIC)||CLAIM DEADLINE (INT'L)|
Please first contact your postmaster in the event your magazine did not arrive. The Piano Magazine: Clavier Companion is not responsible for copies lost by the postal service.
If you have not received your magazine within the expected time frame, you may submit an online claim form.
*actual mailing dates may vary
Still have an unanswered question? We’re happy to help!